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Team Manager - Repayments Evasion - Glasgow City Centre

Repayments & Counter Fraud
Ref: 750 Date Posted: Monday 02 Sep 2019
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Team Manager – Repayments Evasion


Salary: £24,211 - £26,158 (Grade 3)

Full time, permanent role (37.5 hours per week, working Monday to Friday, 10:00am – 6:30pm)

We’ll accept applications up to 16th September 2019 and interviews will be scheduled for later in the month.


Why SLC?

Do you want to be part of a fast-moving, dynamic organisation that’s based in the city centre? Could you offer a professional and effective service to our ever-expanding customer base, helping us recoup repayments securely, accurately and efficiently, and ensuring the taxpayer gets value for money?

If so, we might have the job for you.


What’s the job?

The successful candidate will lead a team of highly skilled Counter Fraud Investigators that specialise in the investigation of repayment evasion. The key focus of the evasion teams is to reduce overseas non-compliance and investigate potential student loan identity fraud. As a Team Manager you will be required to lead, motivate, and coach a multi-disciplined team.

Some of the Key responsibilities include:

  • You must be able to ensure all investigators have been sufficiently trained to maximise productivity, through 121’s, coaching, providing expert guidance and motivating staff using excellent leadership skills.
  • Support the design and implementation of bespoke investigation strategies and customer contact solutions, working with the Business Improvement team to understand requirements.
  • You must be capable of collating statistics and reporting on them (as required by the business).
  • Represent the team at meetings and working with various stakeholders on behalf of the Repayment Evasion and Verification Operations teams.
  • Assisting and supporting the Operations Managers on a day-to-day basis.

Please see the attached Job Description for a more detailed overview of the responsibilities involved with this role.


How do I apply?

Some of the key Knowledge, Skills and Experience required for this role would include:

Experience in managing a team in a high volume processing environment or contact centre; Strong analytical, literacy and numeracy skills required to analyse data and effectively communicate findings; Strong organisational skills and the ability to make sound decisions; The proven ability to build strong working relationships with colleagues, partners and stakeholders to aid the ability to influence.

Does this sound like you? If you are interested in joining us, please apply below and a member of our dedicated Recruitment Team will be in touch!


**Please note - As part of the selection process, SLC uses third parties to perform a number of pre-employment checks including reference, criminal record and credit reference. They may supply us with information that will assist us with our recruitment decision**

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