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Team Manager - Partner Services - Glasgow City Centre

Operations
Ref: 575 Date Posted: Tuesday 16 Apr 2019
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£24,211 - £25,165 per annum Reward Principles apply which can be found on the Recruitment intranet page ) 

G3 - 12 months Secondment/Fixed Term Contract. Monday to Friday 9 - 5.30pm

We’ll accept applications up to the 30th April 2019 and interviews are likely to be scheduled for shortly thereafter. 

**Please note you will not be eligible to apply for this vacancy if you are:

•          Currently on a formal stage of Attendance Management Policy
•          Currently on a secondment or completed one in the last 12 months. 

** Please note candidates who have previously applied within the last 3 months need not re-apply**

Why SLC?

Do you want to be part of a fast-moving, dynamic organisation? Could you thrive in a customer-focused business environment? Would you like the opportunity to develop your own personal and professional skills for your future while helping our customers invest in theirs?

If you answer ‘yes’ to all these questions, we might have the perfect job for you.

 

What's the job? 

Student Loans are looking for a Team Manager to join our Partner Services department on a temporary basis.

Partner Services is a unique multi faceted function within SLC servicing Further and Higher Education Partners through the engagement and output of our Product Developers, Account Managers, Communication and MI teams, and our Support Desk who provide expert information and guidance through emails, calls and back office admin whilst ensuring we deliver on our agreed Service Management Framework and quality standards. 

The role of the Team Manager within our Support Desk commands outstanding Leadership qualities, great organisational skills, strong communication on skills and proven experience in leading teams through transparent and fair processes whilst achieving high attendance and employee engagement.

As we are a stand-alone function the role also demands the ability to analyse customer data and map the right people with the right skills in the right place at the right time to meet our agreed Service Management Framework commitments. There is also the requirement to manage our annual leave and flexi policies in a fair and consistent way whilst again ensuring SLAs and Quality standard are not compromised. 

 

How to apply? 

It is essential you have proven leadership capability evidencing success through the motivation of others to achieve KPI's. You must have proven experience in managing attendance, conduct and capability issues through a fair and transparent process and be passionate about employee engagement by proactively and outwardly celebrating employee success and managing issues discreetly and fairly. 

Sound good? If so please apply below and a member of our dedicated Recruitment Team will be in touch!

**Please note - As part of the selection process, SLC uses third parties to perform a number of pre-employment checks including reference, criminal record and credit reference. They may supply us with information that will assist us with our recruitment decision**

 


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