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Team Manager - Darlington

Customer Services
Ref: 265 Date Posted: Thursday 01 Nov 2018
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Darlington

£22,412 - £24,211 per annum

Permanent - Full time. Both Day shift and Back shift available ( Back shift will include 12.5% Shift Allowance)

We’ll accept applications up to the 16th November 2018 and interviews are likely to be scheduled for week commencing the 26th November 2018

 

Why SLC?

Do you want to be part of a fast-moving, dynamic organisation? Could you thrive in a customer-focused business environment? Would you like the opportunity to develop your own personal and professional skills for your future while helping our customers invest in theirs?

If you answer ‘yes’ to all these questions, we might have the perfect job for you.

 

What’s the job?

Student Loans Company is looking for a number of Team Managers to join our processing departments based in our Darlington Office. 

You will manage a team providing a high level of customer services, manage incoming volumes of paper based documents to effectively maintain relevant SLA’s and implement effective delivery of the team functions as appropriate to the direction of the Operations Manager. 

 

How do I apply?

It is essential that you have experience of dealing with HR policies & procedures e.g. absence management, disciplinary and capability process and be able to engage with both internal and external stakeholders to continuously manage, measure and improve the customer service we provide.

You will have excellent communication skills and the ability to coach others, demonstrating patience and the ability to build confidence.

Sound good? If so please apply below and a member of our dedicated Recruitment Team will be in touch!

 

**Please note - As part of the selection process, SLC uses third parties to perform a number of pre-employment checks including reference, criminal record and credit reference. They may supply us with information that will assist us with our recruitment decision**

 


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