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Team Manager - Agency Relationships - Glasgow City Centre

Repayments & CFS
Ref: 572 Date Posted: Wednesday 17 Apr 2019
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Team Manager – Agency Relationships (3 month Secondment)


Salary: £24,211 - £27,190 (Grade 3)

We’ll accept applications up to 23rd April and interviews will be scheduled for late April and early May 2019


What’s the job?

The Repayments department are looking for a temporary Team Manager to join the Agency Relationship division, who are responsible for supporting and managing the relationships with external suppliers.

The purpose of the role is to manage the Agency Relationship team and ensure SLA’s are met with regard to core tasks. The Agency Relationship team are responsible for, amongst others: reconciliation, receipting and payment of invoices; processing of direct payments; answering agency queries and distributing new business. The Agency team are responsible for completion of reports that ensure accounts are flowing correctly through strategies.

Please see the attached Job Description for a more detailed overview of the responsibilities involved with this role.


How do I apply?

Some of the key Knowledge, Skills and Experience required for this role would include: Experience of managing a team in a high volume processing environment or contact centre (desirable); Experience of dealing with SLC HR Policies and Procedures; Strong organisational skills; the ability to trust own judgement and to make sound decisions; the ability to influence, motivate and engage with many different stakeholders; strong analytical, literacy and numeracy skills.

Does this sound like you? If you are interested in joining us, please apply below and a member of our dedicated Recruitment Team will be in touch!



**Please note you will not be eligible to apply for this secondment if you are:

•           Currently on a formal stage of Attendance Management Policy

•           Currently on a secondment or completed one in the last 12 months

•           Have not completed 12 months service at point of application

Download Job Profile