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Team Manager (Backshift) - Darlington

Operations
Ref: 619 Date Posted: Thursday 16 May 2019
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Darlington

£24,211 per annum plus 12.5% Shift allowance ( £27,237 per annum including shift allowance) 

G3 - Permanent - Backshift Monday to Friday 4pm - Midnight.

We’ll accept applications up to the 30th May 2019 and interviews are likely to be scheduled shortly thereafter. 

**Internal candidates please note you will not be eligible to apply for this vacancy if you are currently on a formal stage of Attendance Management Policy**

 

Why SLC?

Do you want to be part of a fast-moving, dynamic organisation? Could you thrive in a customer-focused business environment? Would you like the opportunity to develop your own personal and professional skills for your future while helping our customers invest in theirs?

If you answer ‘yes’ to all these questions, we might have the perfect job for you.

 

What’s the job?

Student Loans Company is looking for Team Managers to join our processing departments based in our Darlington Office. 

You will manage a team providing a high level of customer services, manage incoming volumes of paper based documents to effectively maintain relevant SLA’s and implement effective delivery of the team functions as appropriate to the direction of the Operations Manager. 

 

How do I apply?

It is essential that you have experience of dealing with HR policies & procedures e.g. absence management, disciplinary and capability process and be able to engage with both internal and external stakeholders to continuously manage, measure and improve the customer service we provide.

You will have excellent communication skills and the ability to coach others, demonstrating patience and the ability to build confidence.

Sound good? If so please apply below and a member of our dedicated Recruitment Team will be in touch!

 

**Please note - As part of the selection process, SLC uses third parties to perform a number of pre-employment checks including reference, criminal record and credit reference. They may supply us with information that will assist us with our recruitment decision**

 


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