Senior Customer Relations Officer
Grade 3 - Salary £22,412 – £24,211
1 Permanent Role and 1 Secondment/Fixed Term for 12 Months
We’ll accept applications up to the 14 December and interviews are likely to be scheduled for shortly thereafter
Are you customer-focused with excellent communications skills? Could you be an effective point of contact, providing a satisfactory resolution to the customers concerns? Are you interested in great personal and professional development opportunities in a friendly, supportive environment?
Yes? Then read on.
What’s the job?
The Customer Relations Team is based in Darlington and Glasgow. They respond to complaints from the entire business area, including Parliamentary enquiries, CEO and Head of Service complaints. Their aim is to provide a satisfactory resolution to the customers concerns. They will do this by analysing the root cause of the issue and providing a tailored response to the customer. They provide feedback to the business areas based on complaint statistics and trends.
You will deliver an efficient and effective service to students and sponsors by providing a positive resolution to their complaint whilst ensuring accurate eligibility and entitlement to funding along with maintaining relevant performance and quality targets.
How do I apply?
You will possess excellent communication skills, both written and verbal, be PC literate with ability to interrogate and analyse the customer databases. Furthermore you will be energetic and passionate about customer service with the ability to build strong relationships and make good decisions. You will be able to utilise your proven planning and organisational skills, coupled with the ability to gather information and assimilate facts quickly and effectively to manage deadlines and priorities. Ideally you will have previous complaint handling experience and knowledge of the student loan repayment process and be able to demonstration of full understanding of SLC’s products and services and the function of the various departments.
Sound good? If so please apply below and a member of our dedicated Recruitment Team will be in touch!
Please note - As part of the selection process, SLC uses third parties to perform a number of pre-employment checks including reference, criminal record and credit reference. They may supply us with information that will assist us with our recruitment decision.