£17,688 - £20,311 per annum ( Subject to Reward Principles which can be found on the Recruitment intranet page )
G2 - Permanent - Monday to Friday 9 – 5.30pm
We’ll accept applications up to the 21st June 2019 and interviews are likely to be scheduled shortly thereafter
** Please note you will not be eligible to apply for this vacancy if the following apply currently on a formal stage of Attendance Management Policy**
Do you want to be part of a fast-moving, dynamic organisation in a bustling city centre location? Could you thrive in a customer-focused business environment? Would you like the opportunity to develop your own personal and professional skills for your future while helping our customers invest in theirs?
If you answer ‘yes’ to all these questions, we might have the perfect job for you.
What’s the job?
The Operations Performance division provides a range of services to the Operations Directorate, including the Finance Business Partner service, Operations Data Analysis & Reporting, and Operations Payment Analysis and Assurance.
This role sits within the Operations Payment Services department which is responsible for making timely and accurate Loans and Grants payments to students and education providers circa £20bn each academic year.
The department will work to increase the overall financial controls and assurance framework in relation to the payments process, ensuring that all exceptions are investigated, root cause analysis completed and to ensure successful timely and accurate resolution of all exceptions.
The department will work to influence and recommend changes to apply to pay processes across internal and external stakeholders with the customer’s interest at the heart of the changes being recommended, in order to continually improve the customer experience in relation to payments. The department are also working to proactively ensure that all customer and education provider’s payments can be released on time, ensuring that all payment readiness actions by the customer, the education provider and SLC are completed. This department will work across both internal and external stakeholder as part of this process, including recommending proactive customer contact as part of the payment readiness activities.
The job purpose is to provide timely and accurate loan and grants payments to students and education providers.
The payment assessors will support the wider operations, company and external stakeholders with regards to customer payments, ensuring that any payments stops or blocks are processed accurately and timely but then followed up to ensure that the account does not remain within this status, ensuring clear data and financial integrity at all times regarding expected payments on our core systems.
The payment assessors will support wider operations, company and external providers with any payment queries, responding professionally, promptly and accurately by telephone and email at all times. This will also included the resolution of any failed payments, investigating the reasons for a failure and seeking resolution to ensure any delays to payments due as limited.
The payment assessors will be responsible for reviewing all customer accounts post approval but not yet in “ready to pay” status with a view to taking proactive and timely measures to ensure that any incomplete or missing information is provided in advance of payment due date. These actions could be actions that sit within wider operations directorate, with the customer or with our external providers. Payment assessors will liaise with all other SLC departments to ensure that a clear plan is in place to maximise the payment readiness of all accounts for both maintenance and tuition payments.
This role is also responsible for providing support to the wider operations with regards to system queries. All suspected system defects are passed to payment assessors, it is their role to replicate what an assessor is doing, review the process being followed and determine if there is a system issue, defect or if advice is required to overcome the issue being reported.
How do I apply?
It is essential you have Standard grade English and Maths as a minimum, you must have excellent attention to detail and the ability to work accurately, you will have excellent verbal and written communication skills and experience of working in a busy service administration department would be advantageous.
Sound good? If so please apply below and a member of our dedicated Recruitment Team will be in touch!
**Please note - As part of the selection process, SLC uses third parties to perform a number of pre-employment checks including reference, criminal record and credit reference. They may supply us with information that will assist us with our recruitment decision**