Outsource Supplier Manager - Glasgow City Centre

Repayments & CFS
Ref: 560 Date Posted: Wednesday 10 Apr 2019
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Outsource Supplier Manager

Glasgow

Salary: £40,096 - £44,191 (Grade 5)

Permanent Role

We’ll accept applications up to 24th April 2019 and interviews will be scheduled for late April / early May 2019

 

Why SLC?

Do you want to be part of a fast-moving, dynamic organisation in a bustling city-centre location? Are you a strong relationship builder, with confident communication skills? Are you able to manage relationships that focus on repayments; helping the company recoup repayments securely, accurately and efficiently, thus ensuring the tax-payer gets value for money.

If so, we might have the job for you.

 

What’s the job?

The role holder will have part responsibility as liaison, internally and externally for all activities involving the outsource partners. They will be responsible for supporting the management of the partner relationships, project managing the various improvement initiatives and tracking budgets and ensuring delivery of the contractual KPIs. The role holder will support the Repayments management team by engaging with and formally feeding back on outsource performance to various forums and stakeholders.

Some of the key responsibilities for this role include:

  • Management and providing support to various colleagues (Managers, Floor-walkers, Team Members)
  • Supporting management of Third Party Providers through Management Information, review meetings, audits, relationship building, developing strategies, innovation, identifying risks, measuring against objectives and KPIs (amongst others)
  • Helping create and drive Performance Objectives in relation to Service Level Agreement / Scorecards and operational performance and ongoing accountability for the agencies to the performance objectives
  • With Outsource Manager be SLC representation with the Cabinet Office Framework authority ensuring SLC are represented across all aspects of the Governance process i.e. change control process which impacts SLC or others on the Framework, reviewing the baseline etc.

 

How do I apply?

Some of the key Knowledge, Skills and Experience required for this role would include:

Strong organisational skills; Strong Excel and PowerPoint skills; able to demonstrate excellent negotiation and communication skills; People management skills (experience of; performance management; HR related activities and coaching)

Does this sound like the role you would like to excel in? If so please apply below and a member of our dedicated Recruitment Team will be in touch!

 

Please note - As part of the selection process, SLC uses third parties to perform a number of pre-employment checks including reference, criminal record and credit reference. They may supply us with information that will assist us with our recruitment decision



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