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Operations Manager - Glasgow City Centre

Repayments & CFS
Ref: 509 Date Posted: Monday 11 Mar 2019
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Operations Manager

Glasgow

Salary: £30,902 - £34,716 (Grade 4)

Permanent Role

We’ll accept applications up to 22nd March 2019 and interviews will be scheduled for late March and early April

 

Why SLC?

Do you want to be part of a fast-moving, dynamic organisation in a bustling city-centre location? Do you want to work in a fast paced team where your management skills are influential in pushing the business forward?

If so, we might have the job for you.

 

What’s the job?

Verification Operations sits within the Repayment & Counter Fraud directorate and supports SLC’s core objective to increase repayments and safeguard the proper administration of the loan book.  This is achieved by verifying our customers are in the correct repayment channel and administering loan cancellation in line with student loan regulation.

The post-holder will work closely with their Team Manager team through leading, supporting and developing them; thus enabling them to provide an effective and efficient service for their staff and delivering 121’s, coaching and performance reviews.

The Operations Manager will integrate and sustain a high performance culture underpinned by Lean methodology, focussed on increasing capacity, improving customer experience, enhancing staff engagement and improving business processes.

Other responsibilities will include: building and maintaining effective working relations with various stakeholders; maintaining a wide ranging level of repayment knowledge to provide guidance and direction; helping in the delivery of resource so there are correct staffing levels and SLAs are met; managing the overtime budget.

Please see the attached Job Description for a more detailed overview of this role.

 

How do I apply?

Some of the key Knowledge, Skills and Experience required for this role would include:

We require an Operations Manager who can demonstrate performance management capability and skill and who has some experience of managing change in a business environment. Excellent communication and analytical skills are key, as is the ability to develop people towards their full potential. The ability to influence and inspire colleagues is also something that would help you to be successful in this role.

Does this sound like you? If you are interested in joining us, please apply below and a member of our dedicated Recruitment Team will be in touch!

 

 

Please note - As part of the selection process, SLC uses third parties to perform a number of pre-employment checks including reference, criminal record and credit reference. They may supply us with information that will assist us with our recruitment decision



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