Management Information and Systems Analyst.
Glasgow or Darlington
Salary - £27,190 - £31,445 per annum. (Subject to the Reward Principles which can be found on the Recruitment intranet page )
G3 - Permanent - Monday to Friday between 8am - 6pm
We’ll accept applications up to the 26th June 2019 and interviews are likely to be scheduled shortly after.
**Please note you will not be eligible to apply for this vacancy if you are currently on a formal stage of Attendance Management Policy**
Do you want to be part of a fast-moving, dynamic organisation? Could you thrive in a customer-focused business environment? Would you like the opportunity to develop your own personal and professional skills for your future while helping our customers invest in theirs?
If you answer ‘yes’ to all these questions, we might have the perfect job for you.
What's the job?
The Hub Services department is responsible for overseeing the generation of effective staff plans required to deliver a safe and efficient service across the back office and front office functions associated with the Operations and Repayment Directorates.
This is achieved by ensuring the delivery of robust forecasting and modelling services across all media channels and process queues to ensure that resource requirements are accurately forecast and profiled to predict the staffing levels required to meet anticipated business demands and the achievement of service level objectives.
This role is responsible for maintaining and supporting the resource planning systems; developing operational reporting that optimises the service delivery; and providing analytical support for Planning and Service Delivery initiatives.You will use data creatively, developing the company’s analytical capabilities to develop mechanisms that leverage data modelling to drive performance, provide insight and optimise business efficiency.
How to Apply?
It is essential you have good engagement and communication skills both written and verbal, problem-solving skills: solution focused. Able to identify issues and resolve quickly and efficiently, via effective and comprehensive solutions. You must have understanding and practical experience of VBA and automation languages and practiced experience of a Work Force Management Tool such as NICE WFM, NICE NPM, Avaya CMS, Kana and OPX.
Sound good? If so please apply below and a member of our dedicated Recruitment Team will be in touch!
**Please note - As part of the selection process, SLC uses third parties to perform a number of pre-employment checks including reference, criminal record and credit reference. They may supply us with information that will assist us with our recruitment decision**