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Customer Advisor - Glasgow City Centre

Customer Services
Ref: 359 Date Posted: Tuesday 18 Dec 2018
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February/March 2019 Start


Salary Range: £16,378 up to £18,425 with maximum shift allowance

No sales or up-selling plus excellent employee benefits: i.e. flexi-time, 36 days holiday allowance and a generous pension scheme.

Permanent full time positions. Opening hours are Monday-Friday 8am-8pm, Saturday 9am-4pm.  We have a variety of fixed shift times available.

We’ll accept applications up to the 3rd February 2019 and assessments will take place on 9th, 11th, 14th, 18th, 29th, 30th and 31st January 2019 and 5th, 6th and 7th February 2019

** Please note internal candidates will not be eligible to apply for this vacancy if currently on a formal stage of Attendance Management Policy. **


Why SLC?


Are you customer-focused with excellent communications skills? Could you be an effective first point of contact, providing information, help and guidance to our customers over the phone? Are you interested in great personal and professional development opportunities in a friendly, supportive environment?

Yes? Then read on.


What’s the job?

Our Contact Centre Advisors provide information, help and guidance to our internal and external customers. They provide a professional and courteous level of telephone assistance when dealing with enquiries and work accurately to ensure any investigation or processing tasks are completed in accordance with departmental work instructions and within set timescales.

Working in a high volume contact centre demands the ability to provide an effective and professional approach to handling incoming and outgoing contacts. The role requires Advisors to be flexible and to have the skills to answer enquiries in addition to working on a variety of tasks within the department. Training will be given where necessary.


How to apply?

It is essential you have face to face and/or telephone customer service experience within a customer focused environment and be computer literate with a working knowledge of Microsoft packages, e-mail and a willingness to train and become adept on SLC’s internal systems.

You must have good verbal communication and written skills with the ability to build rapport with customers.

Training will commence from your January start date and you will need to be fully available during the initial 5 week training period.

During training your hours of work will be Monday – Friday, 9am – 5.30pm and thereafter you will start your allocated shift.

Sound good? If so please apply below and a member of our dedicated Recruitment Team will be in touch!


**Please note - As part of the selection process, SLC uses third parties to perform a number of pre-employment checks including reference, criminal record and credit reference. They may supply us with information that will assist us with our recruitment decision**


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