Customer Advisor - Glasgow City Centre

Repayments & CFS
Ref: 738 Date Posted: Wednesday 14 Aug 2019
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£18,400 to £20,700 per annum

Glasgow City Centre - Permanent - G2

We’ll accept applications up to midnight on Wednesday 21st August and assessments will take between 28th August to 5th September

Start dates in October and November 2019

Why SLC?

Are you customer-focused with excellent communications skills? Could you be an effective first point of contact, providing information, help and guidance to our customers over the phone? Are you interested in great personal and professional development opportunities in a friendly, supportive environment? 
As a Customer Advisor for SLC, you will work in our modern offices in Glasgow City Centre, surrounded by local amenities and with great public transport links. We have a cafe, an indoor seating area, a sun deck and an in-house Learning Academy to support your journey with SLC.

What’s the job?
You will be part of a large team of Contact Centre Advisors providing information, help and guidance to our internal and external customers. You'll provide a professional and polite level of telephone assistance when dealing with enquiries, and you'll work accurately to ensure any investigation or processing tasks are completed in accordance with departmental work instructions and within set timescales. 

This is a high volume in-bound contact centre, demanding the ability to provide an effective and professional approach to handling incoming customer contact. You will respond to a variety of tasks within your department and you'll be expected to adhere to departmental targets.

Excellent training is provided to ensure you feel confident, fully informed and ready to succeed.

Permanent full time positions, 37.5 hours per week. Opening hours are Monday-Friday 8am-8pm, weekends 9am-4pm, and our variety of fixed shift patterns available cover these opening times including day-shift, evening shifts and weekend work. Your shift pattern will dictate your salary.

No sales or up-selling plus excellent employee benefits including 36 days holiday allowance and a generous pension scheme.

How to apply?
It is essential you have face to face and/or telephone customer service experience within a customer focused environment. You'll be computer literate with a working knowledge of Microsoft packages, e-mail and a willingness to train and become adept on SLC’s internal systems.
You must have good verbal communication and written skills, with the ability to build rapport with customers.

Training will commence from your start date and you will need to be fully available during the initial 5 week training period.
During training, your hours of work will be Monday – Friday, 9am – 5.30pm and thereafter you will start your allocated shift pattern.

Sound good? If so please apply below and a member of our dedicated Recruitment Team will be in touch!

**Please note - As part of the selection process, SLC uses third parties to perform a number of pre-employment checks including reference, criminal record and credit reference. They may supply us with information that will assist us with our recruitment decision**

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