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Course Service Lead - Partner Services - Glasgow City Centre

Customer Services
Ref: 262 Date Posted: Thursday 01 Nov 2018
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Glasgow City Centre

£22,412 - £25,165 per annum

G3 - Permanent (Monday to Friday 9 - 5.30pm)

We’ll accept applications up to 15th November 2018 Interviews are likely to start for the week commencing 19th November 2018.


Why SLC?

Are you customer-focused with excellent communication skills? Could you be an effective first point of contact, providing information, help and guidance to our customers over the phone? Are you interested in great personal and professional development opportunities in a friendly, supportive environment?

If you can answer “yes” to all of these questions, we might have the perfect job for you!


What’s the Job?

Partner Services is the business-to-business services function in SLC, managing the service interactions between Further and Higher Education Partners (HEPs) through the engagement and output of our Service Managers, Account Managers, Communication and MI teams, and our Partner Support Desk who respond to partner calls, emails and back office admin queries within agreed service and quality standards. 

The Course Services Lead is a specialist role focusing on HE course and provider design and management. The role holder will maintain excellent knowledge of HE Course structures, designation rules and policy and will ensure accurate data assurance checks are in place on provider data returns.  The role-holder will be the SLC subject matter expert and will provide guidance, training problem solving on course design and maintenance issues, and make decisions on course design and delivery, where no standard guidance applies.


How do I apply?

It is essential you have demonstrable ability to research and source information independently, exhausting all resources before escalation, have the ability to interrogate complex data, form conclusions and make decisions and recommendations based on this data and can plan and schedule work across internal and external teams, integrating project and business-as-usual activities and work to tight deadlines. 

Does this role sound good? If so please apply below and a member of our dedicated Recruitment Team will be in touch!


**Please note - As part of the selection process, SLC uses third parties to perform a number of pre-employment checks including reference, criminal record and credit reference. They may supply us with information that will assist us with our recruitment decision** 


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