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Business Improvement Manager - Debt Management Lead - Glasgow City Centre

Customer Services
Ref: 275 Date Posted: Friday 02 Nov 2018
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Business Improvement Manager - Debt Management Lead

£40,096 to £44,191 per annum

Glasgow City Centre

Permanent - Grade 5

We’ll accept applications up to 16th November 2018


Why SLC?

Do you want to be part of a fast-moving, dynamic organisation in a bustling city centre location? Could you thrive in a customer-focused business environment? Would you like the opportunity to develop your own personal and professional skills for your future while helping our customers invest in theirs?

If you answer ‘yes’ to all these questions, we might have the perfect job for you.


What’s the job?

The Repayments Business Improvement team is a small but strategically significant team who are responsibility for improving the Repayments and Counter Fraud Services (CFS) in Student Loans Company in order to fulfil the overarching purpose to collect every £ that is due.   This team report to the Director of Strategy for Repayment and CFS and are responsible for developing and delivering the Strategy for Repayments and CFS driving forward business improvements across the Directorate.

As the Business Improvement Manager you will lead on the development and delivery of a detailed Debt Management Strategy which is aligned to the overarching Repayments and CFS Strategy. You will support the day to day practical development and implementation of new debt management strategies, and provide subject matter expertise as part of a core team responsible for driving delivery of approved collections or debt recovery related projects or architecture changes.


How do I apply?

Do you have knowledge of Debt Management and Collections? Do you have knowledge, capability, skills and experience of end to end Change Management processes, procedures and methodologies?

Yes? If so please apply below and a member of our dedicated Recruitment Team will be in touch!



**Please note - As part of the selection process, SLC uses third parties to perform a number of pre-employment checks including reference, criminal record and credit reference. They may supply us with information that will assist us with our recruitment decision**

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